Customer Services

Using Secure Email at FMP

MICROSOFT MAIL PRODUCTS, INCLUDING OUTLOOK EXPRESS

In Outlook Express, in the 'Tools' menu, open up the 'Accounts...' dialog box. Click on the 'Mail' tab and either modify an existing account or create a new one. You can click the 'Add' button to add a new account or the 'Edit' button to edit an existing account, which will then be used (and only used) for retrieving email securely from FMP's mail server. In any event, the following information should be used for the account.

* Incoming Mail Server Type:	POP3
* Incoming Mail Server:	mail.fmp.com
* Outgoing Mail Server:	(not used, but something must be entered here)
* Account Name and Password:	As provided by FMP

Once the account has been created, click on it to hi-light it in the accounts list, and click on the 'Properties' button. Under the 'Advanced' tab, check the box that says "This server requires a secure connection (SSL)". Save your changes.

You'll need to import the FMP secure email certificate (fmpmail.cer) into the Windows database of trusted certificates. To do this, proceed as follows:

Hold down the Shift key on your keyboard and click on this link. Save the file (fmpmail.cer) to a convenient location on your computer.
In the Windows Control Panel, open the Internet Options ("Internet Properties") Dialog.
Under the 'Content' tab, click on the 'Certificates...' button in the middle box. This opens the Windows Certificate Manager.
Click on 'Import' button and when the Import Wizard asks you for the file to import, browse to 'fmpmail.cer' and select it. Make sure, in the file 'Open' dialog, that 'Files of type:' is set to 'X.509 Certificate (*.cer,*.crt)' from the drop-down list. Continue with the Import Wizard, providing appropriate responses.

When you've done this, you can check your certificates list and under the "Trusted Root Certificate Authorities" tab you'll see an entry for 'mail.fmp.com'. Outlook, Outlook Express and any other Microsoft mail client should now check mail securely (assuming you've configured the account to use SSL for POP3 mail retrieval, as described above) without complaining about an untrusted certificate.

EUDORA (RECOMMENDED)

These instructions are for Eudora 5. If you have Eudora 6 the procedure is probably similar. Call if you have problems.

Steps 1 thru 4 below will need to be done for each 'Persona' you create.

Hold down the Shift key on your keyboard and click on this link. Save the file (fmpmail.cer) to a convenient location on your computer.

Create a 'Personality' (or 'Persona') for checking each of your secure email boxes. These should be configured as follows:

* Login Name:	as provided by FMP
* Incoming Email Server:	mail.fmp.com
* Outgoing Email Server:	(put 'mail.fmp.com' or your ISP's mail server here. The setting is irrelevant since you will use this personality only for receiving email.)

Click on through the wizard and create the persona.

Right-click on the persona you just created and select 'Properties' from the pop-up menu and click on the 'Incoming Mail' tab on the Account Settings dialog.
Near the bottom of the dialog, in 'Secure Sockets When Receiving', select "Required, Alternate Port" from the drop down list.
Click the OK button to save your changes.

You'll now need to tell Eudora to trust the SSL certificate on FMP's mail server. The following steps will only need to be done once, since the trust information is saved globally by Eudora and is used by all personas.

Right-click again on the personality you just created and select 'Check Mail' from the drop-down menu. You'll be prompted for your mail password. The mail password for your secure mail account should already have been given to you.
Your mail transfer will fail and Eudora will display an error message about "Cert Chain not trusted". This is normal.
Right-click again on the personality you just used to check mail and again select 'Properties' from the pop-up menu and click on the 'Incoming Mail' tab.
Near the bottom of the dialog in 'Secure Sockets when Receiving', press the 'Last SSL Info' button. This will bring up the 'SSL Connection Information' dialog.
Click on the 'Certificate Information Manager' button at the bottom of this dialog. This will bring up yet another dialog (yes, it's the 'Certificate Information Manager'!)
Click on the 'Import Certificate' button near the bottom of the dialog, use the 'Open' dialog to browse to fmpmail.cer, click on the file name and press the 'Open' button.
Check to make sure that under 'User Trusted Certificates', you see "US, Leander, TX, Courier mail server at FMP.... etc.".
Click on the 'Done' button, and on the 'OK' buttons on the two parent dialogs.
Right click on the same personality again and 'Check Mail'. You should be able to check your mail with no problems. Any email you retrieve from FMP's mail server will be encrypted as it passes over the public Internet.

FMP Computer Services
Lindsay Haisley, senior administrator
fmouse@fmp.com

PO Box 126
Leander, TX 78646
Phone: 512.496.7118